Privacy Policy

East Village Properties ("East Village Properties," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.

This policy applies to our website, our online rental listings and applications, our resident portal, and our phone, email, and text message communications.

1. Information We Collect

Information you give us directly

• Name, email address, mailing address, and phone number
• Information submitted on a rental inquiry, rental application, or lease, including employment, income, rental history, and identification details
• Maintenance requests and related communications
• Any other information you choose to send us by phone, email, text message, or through our resident portal

Information collected automatically

• Our website may collect basic usage information such as pages visited, browser type, and device type
• Cookies and similar technologies that help the site function

Information from third parties

• Rental inquiries submitted through listing platforms where we advertise our available units, such as Zillow, Rent.com, and university off-campus housing boards
• Tenant screening reports, credit reports, and background checks obtained with your written authorization as part of a rental application
• Payment confirmations from the payment processors used by our property management software

Payment information. Rent and fee payments are processed by third-party payment providers through our property management software. We receive confirmation that a payment was made, but we do not collect or store full bank account or credit card numbers on our website.

2. How We Use Your Information

We use your information to:

• Respond to rental inquiries and schedule apartment showings
• Process rental applications and screen applicants
• Prepare, sign, and renew leases
• Collect rent and other payments and provide receipts and account statements
• Schedule and complete maintenance and repairs
• Send building notices, including utility shutoffs, scheduled inspections, fire alarm testing, snow removal, and pest control visits
• Send urgent safety notices affecting your building or unit
• Coordinate work with vendors, contractors, and on-site staff
• Meet our legal, tax, insurance, and fair housing obligations
• Improve our services and operations

We apply the same screening criteria to all applicants in accordance with federal, state, and local fair housing laws.

3. Text Message (SMS) Communications

If you provide us with a mobile phone number, you may receive text messages from East Village Properties about your inquiry, application, tenancy, or work at our properties. These messages may include showing confirmations, application and leasing instructions, maintenance and work order updates, building access instructions, building notices, and account and lease notifications.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message. You will receive a confirmation and no further messages. Reply HELP to any message, or contact our office, for assistance.

East Village Properties does not sell, rent, or share your mobile phone number or your SMS consent with any third party for marketing purposes. Mobile information collected for text messaging is used only for communications from East Village Properties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

Providing a mobile phone number is optional. You may choose to communicate with us by phone or email instead.

4. How We Share Information

We share information only as needed to run our business and meet our legal obligations. We may share information with:

• Service providers who help us operate, including our property management software provider, payment processors, tenant screening companies, accountants, insurers, and attorneys
• Vendors and contractors performing maintenance or repairs, limited to the information needed to complete the work, such as your name, unit, and contact information
• Owners of the properties we manage
• Government agencies, courts, or law enforcement when required by law, or to enforce a lease or protect the safety of residents and property

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes. As stated in Section 3, this includes mobile phone numbers and SMS consent, which are never shared for marketing purposes under any circumstance.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including restricted access to our property management and accounting systems and careful handling of application and identification documents.

No system is completely secure. We cannot guarantee absolute security, but we take the protection of your information seriously.

6. How Long We Keep Information

We keep information for as long as needed to provide our services and to meet legal, tax, insurance, and fair housing recordkeeping requirements. Application and lease records are retained in accordance with applicable Rhode Island law and our tax and insurance obligations.

7. Your Choices and Rights

You may:

• Opt out of text messages at any time by replying STOP
• Ask us to stop sending you non-essential emails by contacting our office
• Request a copy of the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of information we are not required to retain by law or by our lease and recordkeeping obligations

To make a request, contact us using the information in Section 11. We will respond within a reasonable time and may need to verify your identity first.

Please note that we may still need to contact you about urgent building or safety matters, your lease, or your account, even if you have opted out of other communications.

8. Cookies

Our website may use cookies and similar technologies to function properly and to understand general site usage. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Material changes will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us using any of the methods above.